Customer Testimonials

Beverly Chew


I love my new 128i convertible! From the moment I first called the dealership, I felt comfortable. When I arrived, Rich Anger took good care of pointing me in the right direction and I felt well taken care of. Milton and Bill took the time I needed to discuss my options for purchasing and financing my new "One Love" (she is a one series, after all!) When I received my new car, Milton took good care of showing me how to use the instruments and I drove off in love with my new baby! I would be happy to recommend BMW of Newport to anyone interested in exceptional cars and service!!

414bHP


I ordered a 2011 M3 through Nick back in April and just recently took delivery of it on June 1st. the process was quick and painless, and this is coming from a guy that hates salesmen especially car salesmen. the over all experience was so far from a sales experience that on my last visit while i was waiting for a set of wheels to be switched over i hung out with him and just talked cars. i think this in itself speaks volumes, seriously how many salesmen even remember your name after a sale.

D Miguel
RI

Thanks, you made the purchase very easy. Milton was great. I have already told numerous people how great it was to do business with your company. I will be in the market for another car soon and I will return.

A satisfied customer.

D Miguel

Joseph Mattera
RI

It is not often I take the time to send emails of this nature, but I feel it's needed. Three of your employees deserve a job well done. First I would like to thank Joanne for sending me the information on the vehicle I purchased. If it wasn't for her taking the time to extend this service, I wouldn't have know this vehicle was for sale. I had spoken with Joanne approx: one months ago about purchasing a certain vehicle. Joanne told me she would contact me if one came in. She did and it was exactly what I was looking for. Something the other car dealer I spoke to never did, job well done, Joanne. Second your Client Advisor Bill Petitto was fantastic, a no pressure sales person, something that was important to me. Bill did a fantastic job in selling the vehicle and explaining what the vehicle had to offer. Your lucky to have an employee like Bill. Finally the man I only know as Church. What a person, that's all I can say. He was such a joy to speak with while he transported me to your location to purchase my vehicle. He sure is a people person and knows how to take care of customers. With this being said my experience with your dealership was a great one and I would recommended BMW of Newport to anyone. Hope to see you and your staff in several years when I purchase my next BMW.

Jonathan
RI

Joanne,

Thank you so much for all your help! As always BMW of Newport makes purchasing a car easy and quick with no hassle. That's why I came back and continue to recommend you to my friends and family who are looking to
purchase BMW's!

Jon

Bill Friedman


Dear Mike,



I would like to let you know about my experience with respect to my recent purchase of a 2005 330ci convertible. While this is a lengthy letter, I felt it was important to write it since most people only write when they have a complaint (including myself). However, I would like to let you know what an outstanding team of individuaIs you have working at your dealership. I had been looking for a preowned convertible for a while. I came across your vehicle on autotrader.com on Monday January 24 and sent an email on Monday evening inquiring of the vehicle.



I would like to let you know about my expereince with the members of your team who I dealt with:



Rich Anger



Rich Anger called me the following morning and arranged for me to come down Tuesday night to look at the vehicle. We talked for a while on the phone about the vehicle and my budget as I did not want to drive down and waste my time or his time.



I came down to look at the vehicle and drive it on Tuesday night January 25 and was delighted to see that Rich was not exaggerating when he said the vehicle looked and drove like a new car. There was no question in my mind that I wanted the vehicle after driving it and seeing it. My only concern was it was a little more than I wanted to spend. I explaind this to Rich and he was very professional and understood where I was coming from. We ended up settling on a price where we split the difference between the asking price for the vehicle and my intial offer.



I thought this was very fair to both parties and it was one of the more pleasant experiences I have had in negotiating the purchase of a vehicle as Rich was very professional, low key and did not try to push me into a sale. I find care salesmen who try and hard sell a cusotmer a complete turnoff and usually walk away from them and the dealership. Rich was just the opposite; polite professional and a pleasure to deal with.



Nick Beekman



Nick took me on the test drive and spent a significant amount of time answering all my questions. He was very patient, polite and professional and took plenty of time to answer all my questions. On the day I picked up the vehicle Nick spent significant amount of time with me going over all the features in the car and made sure I was comfortable with everything before I took possession of the vehicle. I appreciated Nick taking so much time with me.



Church - my ride to the dealership



I am not sure if I have the spelling of this gentleman's name right or in fact his correct name, but my ride to the dealership to pick up the car fell through and Rich made arrangements to get me transportation from Warwick. The gentleman who picked me up - I thought his name was Church or something similar was very polite, sociable and a pleasure to speak with. I had a most enjoyable ride from Warwick to Newport and he was right on time picking me up - actually 15 minutes early. He was an extremly nice person.



Bill Woodcock



Talk about a small world - when I saw his name on the dealership web site, I wondered if it was the same Bill Woodcok I grew up with in Warwick. I had a feeling it was - after all, how many Bill Woodcocks are there. Sure enough when I met him on Friday morning we recognized each other immediately and we certainly did enjoy spending time catching up since we had not seen each other in over 30 years. Obviously, it was great to see Bill and he too was a gentlemen, professional, polite and well organized with all documents prepared and ready to go.



It is also obvious that the dealership takes great pride in making their preowned cars seem like new vehicles. I can not tell you how impressed and delighted I am with the way this vehicle looks and drives. It is in aboslutely impeccable conditon and the fact that brand new tires were put on the vehicle shows that you truely are serious about selling only the best preowned vehicles.



You have a very professional team all of whom made this vehicle purchase one of the more enjoyable I have had. All of these folks are a credit to your dealership and I look forward to seeing them in the future.

stn66


I bought my first BMW in 2001 from a dealer in Massachusetts. However, I serviced my car @ BMW of Newport. Because of the great service I bought my last 2 BMWs @ BMW of Newport. Although I had a some issues with my 2008, Michael Coleman & the service department spent quite a bit of time researching my issues and correcting them. Joanne Moniz & Michael went above and beyond to make me a very happy BMW of Newport customer. I LOVE my new car, it is EXACTLY what I wanted ! I look forward to many more years as a BMW of Newport customer.

guccigirl


Our whole car buying experience with BMW of Newport has been an absolute pleasure.
The customer service we received with this dealership has to be by far the best of anything we have ever experienced and unfortunately in these times is extremely rare. For sure they are doing something right. Joanne was an absolute professional and so enjoyable to do business with. She made this whole experience fun, if we knew how easy this would be we would have done in alot sooner. Jason, Rich and Frank were also great. They truly have a great team at BMW of Newport and we will tell all our friends about how great our experience was!!!

tkgilliam


Beginning to end, this was a dream transaction. Having been disappointed by another dealer who had ordered the wrong car, we turned to BMW of Newport and Joanne Monize for help. Joanne persisted mightily until she found the car we wanted (a rare 2010 x5d) in the color we wanted, with all of the equipment we wanted. With the help of her manager, she negotiated a 3-way trade to get the car from a dealer in Connecticut. A colleague picked up the car during the holidays. The shop prepped the car perfectly, and we took delivery in time for the $4K diesel credit on top of an otherwise very attractively priced deal. The finance department beat the best rate and terms I could find, and the service manager dropped me a note to welcome me back (I had purchased two other vehicles from BMW of Newport a few years ago). Joanne and the team behind her provided a level of care and service that are rare, very, very rare. I recommend her and the rest of the crew at BMW of Newport without reservation.

ddbenik


We have now bought 5 cars from this dealership. It is the best. There is no one better than Frank Giorgio to work with. He is a supreme salesman and a delightful person--what a combination. I would recommend that anyone from the Boston area looking for a BMW go to this dealership. It far surpasses all the others!