Customer Testimonials
Excellent service with good timing on appointment and service. Recommendable to all my friends and Family members
Great service and excellent job. Always so professional. Don’t know what else to say.
Knowledgeable staff that made the buying process painless. They were also helpful locating the accessories that I wanted.
The Service Department took me quickly, and when I showed up for the appointment everything was on time and on budget.
Dealership was very helpful to out of state customer and delivered car on time and excellent service
Very helpful knowledgeable and best of all not pushy. Nothing worse than a pushy salesman.
Great place to bring your vehicle the service is fantastic would recommend it to anyone
My first impression of this dealership is top tier in quality and service. Everyone is very knowledgeable and friendly. My Service agent Matt provided excellent service and keep me updated throughout the day on the progress of my vehicle. I’m very impressed and have found the dealership to service my vehicle.
My service experience was excellent both at the service advisor level and at the technical level. My advisor, Michael Rolando is very professional and very knowledgeable. In addition, the facility is very comfortable.
This is a great dealership. Everyone there is so nice, answer all my questions and i never feel rushed. They take great care of my X5. Definitely recommend if you are in the market for a new or used car. You wont be disappointed.
Excellent service. Clean environment and car was returned clean and fixed properly. No complaints given.
Upset at first when the problem was fixed that last 2 days but did excellent job after.
Our recent car buying experience was, by far, the easiest, most efficient, fastest vehicle purchasing experience we have ever had! We could not have asked for a better experience!
Great purchase experience buying my Z4 from start to finish. Our sales person, Jim, was professional, experienced and very pleasant to work with.
Had my rims repaired and they did an excellent job. This was my first visit.
Always a top notch experience at any Grieco dealership we do business with. Robert, Mark G and Jimmy deliver every time.
Great attentive service - appreciate the option to store my winter wheels and tires. Great service team.
Excellent service!!! I am very happy with all the people I worked with at BMW of Newport.
Michael is a great service advisor. BMW of Newport is always a pleasure to work with.
Had a very positive experience at BMW of Newport. Milton Rogers, III was very professional, engaging and listened attentively as I described the vehicle I wished to purchase. He matched my request to a "T". I first visited the dealership on a Saturday and drove home with my first BMW on the following Monday. The Manager who reviewed all the paperwork with me was professional and completed the process in a timely and efficient manner. First class operation is BMW of Newport!!!!
I only have experience with the service department - and am super impressed! They’ve gone out of their way to help me with an unexpected issue with my car and treated me with kindness and professionalism in every single interaction. I trust them completely. Regular maintenance was great too! 10/10
Excellent experience. Milton is the best! No pressure, easy purchase .can’t wait to take delivery in my new X3
Had a great experience at BMW of Newport, James Sr was very professional and would definitely purchase from again. Finance manager was also great he explained the breakdown of our purchase very thoroughly.
Your people were very professional and curious and welcome Me like I have been dealing with your dealership for years And I and going to tell My brother In law about My experience with your company
Professional service, as always. I have been completely satisfied with all of my dealings with Grieco in Middletown. Matthew was friendly and informative.
Great dealership! Brandon was extremely professional and helpful! Would definitely purchase from again. Very happy with X3 purchase.
Excellant communication with friendly customer service. Very Professional experience for my X5 two year service
Professional- on time - great front end ( sales) and back end ( service) GM Mark Grenga most helpful
Clean, modern nice selection and nice salespeople with timrly employment of the necessary components to expedite our vehicle purchase.
Nick Carigio was professional, courteous, and responsive. He kept me informed throughout the whole process while my car was being built and expected delivery date.
They are very professional and on time . Service department goes out of there way for you, Will keep buying BMW from them on my fourth Bmw
I would highly recommend BMW of Newport. The ease of purchasing our new car was amazing.
All of the luxury, none of the snooty, nor the arrogance. Everyman’s BMW dealership!
I have been a very satisfied client for many years. I still drive from Boston & would not go to any local dealer. I feel very much at home here.
Paul was very helpful in setting up the windshield replacement for me. Alex actually took care of me on the day of my appointment. He was very professional, courteous and very pleasant to deal with. I look forward to continuing the service relationship with BMW of Newport.
First service was performed quickly, nice waiting area. Service as divisor was polite and answered all my questions.
Scheduled maintenance always runs smoothly with Grieco Newport BMW! They pick up your car, ask you in advance before any work is done and give you options to choose from. I’ve had questions from time to time about certain things and they get you whatever help you need over the phone. I would recommend purchasing your next car there.
It was a very good experience. All of the employees were very helpful and courteous.
Experience Customer Centered Service done well, always eager to go that extra mile for what you need.
Nick was wonderful to deal with, patient and not pushy. Will most certainly buy from him/them again.
Great service! Took me in on short notice and gave me shuttle service as well to accommodate my waiting.
Newport BMW has a knowledgeable service and parts department with a professionally trained staff that is ready to provide world. Class customer service
I have never been disappointed bringing my vehicle to BMW of Newport for service, the employees are very helpful and the vehicle is done right the first time
The service shop at this BMW dealer, is one of the best I’ve ever seen.
I've been a customer for over ten years. My sales and service experience has always been outstanding. Service issues have always been addressed to my comete satisfaction.
Steve in the service department went above and beyond helping to resolve a problem with my vehicle.As always his professional demeanor was greatly appreciated.
This is my third car from this dealership. Every transaction has been superb. Sales and service are second to none.
Best dealership ever encountered! Service advisor and technicians are extremely competent and totally customer focused.
Very pleased with the service I had. Tires and alignment performed.car feels great . was also provided wit courtesy car which made thing easier for me .code was great to deal with
Simon was my sales man and he was very helpful and professional.Simon helped me under the details of the car . Very insightful.
Great service department. Very efficient, easy to work with and personable. I like the loaner car option too.
It was so easy to get my service done! My service coordinator went above and beyond to make sure everything was great.
Custom order, Financing rate lock when ordered, Meticulous attention to detail when delivered, A consultative approach rather than hard selling, Sales exec always took my calls - even during his days off.
Friendly efficient delivery of loaner vehicles, excellent service, prompt delivery of my vehicle. Good job
Robert Service Appointment Coordinator was able to schedule my oil and filter service the next day.
Steve and Robert in the Service Dept. are always courteous, professional, accommodating and personable! When I bring my X3 in for service, it’s seamless!
The service advisor explained what needed to be done and the cost involved which was laid out on the work order. I was given free loaner as the work was done over a two day period.
Newport BMW had my tire in stock and installed in under 2 hours. Very helpful and courteous staff!
Exceptionally quick and friendly service! Staff made sure that the estimated cost for service was mentioned upfront and called me when the car was ready. Great team and support!
Agents have always been friendly,courteous,and very helpful. I saw an agent today who was new to me. Steve. He treated me as if I were a family member.
I have been purchasing my vehicles exclusively at BMW of Newport for over 20 years. It’s always a pleasure dealing with them. Jim Costakos and his team take all the hassle out of car buying! From the person who answers the phone to the service team, everyone is friendly and helpful. Lisa V
This place was amazing from my experience with the front desk, to the finance manager to my sales person Jinny- these people understand quality over quantity. No hard selling, no pushing.
Their work is polite and professional. Clear quotation as well. The staff manner is good. Yes we can say this dealer is recommended.
Alex provided excellent service with prompt and clear explanations of the needed work on my 2016 X3
The service department is stellar. They are honest, and do an excellent job. I never feel like I have been taken advantage of.
Very good prompt service, professional staff. Even got car washed. Highly recommend BMW of Newport
Thank you BMW of Newport, Milton and Jimmy for the outstanding service and experience buying my new car! Milton was wonderful to work with!!!
Great job replacing all brake wear parts. Good dialog with great service departnent. The new drop-off/pick-up garage and service writer area is great!
They are very curtious. They do what they say in a timely manner. I highly recommend them
These guys are great! Just bought an i7 for a great deal. Most other dealers are marking these vehicles up over MSRP. I found the car on the internet and when I received the car it was exactly as advertised. It was extremely easy to work with the dealer team, very satisfied.
High quality of work but communication with the service department was a little difficult at times.
I would like to thank the staff at Newport BMW for the outstanding service that I received this morning. My service provider and staff gave such a friendly welcome and professional service today, that is why Newport BMW will always be the number one dealership for my and I. Thank you, Larry
Absolutely the best experience I have ever had purchasing a vehicle! The transaction was quick and easy. I went to a different BMW dealership first, and I am glad I shopped around.BMW of Newport is superb! Brandon Pacheco is hardworking, kind, personable, and professional. He got me exactly what I wanted and I appreciate it!
Convenient fast and easy oil change very welcoming new building and comfortable waiting room Area
Great service. Honest and halpful. Have been servicing and buying with them for over 10 years.
Excellent and top notch service. Have been getting my cars serviced here for over a decade. Excellent mechanics, and service advisors. Have dealt with John Tyler for years and he always goes above and beyond. Very professional, comfortable setting, great people- it is always a pleasure. Thank you.
BMW Newport has the best service department I have ever encountered! Their techs and service advisors are highly competent and 100% customer focused! Recommend at the highest level!
Our salesperson, Brandon Pacheco, was excellent. We purchased 2 cars from him within 2 weeks!
Jeff at Newport BMW service always is honest and makes taking my car there a treat rather than a hassle. He is extremely accommodating when a rental is needed. I can trust that he will make sure I leave with my car it is in the best condition possible. Thanks so much Jeff!!!
While on vacation with a young child we experienced some unusual mechanical issues and BMW of Newport provided incredible, unscheduled support and piece of mind. The service department was really responsive and understanding — and helped us get home safely. A really great experience!
Extremely professional, knowledgeable and friendly. Very smooth transaction with them. It was a pleasure dealing with them. Jimmy was great!
They were very professional and serviced the car but didn't do any unnecessary repairs. They worked hard to get the car serviced as quickly as possible. Highly recommend!!!
Not only is the facility state of the art. Met my criteria for professionalism and attention.
BMW Of Newport made the maintenance service very easy and even being on Cape Cod 70 miles away it seamless. Loaner car was new and clean and driver was very polite and helpful. Communication was great and thorough, overall a very pleasant experience. John Butler
Attentive staff, prompt service, car is returned in perfect condition. Jeff dos Reis deserves a special accolade for his help is keeping my two BMW's in tip top shape!
When I phoned in to make an appointment, the day I desired was declined and I had to wait three weeks to get my car in for service.
The service is always amazing at this place! Jeff always makes the experience easy and painless!
Very clean, courteous, professional and knowledgeable staff. Will definitely be going back there for my future BMW services.
Everything is brand new, the service center is awesome, the lounges were excellent with leather seating all over including the showroom!
Excellent experience from start to finish. Very though service inspection completed with in depth detail of any repairs necessary at this time . Thank You
Very impressive entering building. Everyone greeted me w a smile and moved me thru the system of buying my leased car with a professional Friendly manor. Thanks