Customer Testimonials
After many years of excellent service on my X5, these guys were my top pick for purchasing a new X5. And these guys did not disappoint. Amazing knowledge, professionalism, and experience. When I had an issue and my sales guy didn't happen to be in, the whole team jumped into action and took care of me. You can just tell when an organization is well managed and well run.
I brought my 2014 BMW in for service with 90,000 miles — well maintained, no major issues, and it’s always gotten me to work, home, and where I need to go. I’m not a heavy driver; the farthest I usually go is 20 minutes. But I drove my car almost an hour to this dealership because I wanted to have it looked over properly.
They kept it for three days, then charged me $309 just to diagnose it. When I came back to speak with Matt in service, I was told it would cost $13,500 to fix my car. Yes — thirteen thousand dollars.
They ... Read More DealerRater - Jun 4, 2025
Once again, exceptional service and friendly staff. I’ve moved all my service needs to BMW of Newport.
I had my car serviced at BMW of Newport. Good location! Pleasant and friendly staff! Knowledge about my car
BMW of Newport once again demonstrated exceptional service quality. The team of Robert and Steve showed accommodating professionalism.
I have been working with BMW of Newport for over 20 years and have never had a bad experience. Their sales and service departments are top notch. I’ve recommended this dealership to many people over the years and will continue to do so.
Service Department was friendly, professional, & efficient. Serving our vehicle is a simple easy task for us.
Paul Cunha is an outstanding service adviser. We have owned a number of high end vehicles and never experienced the attention to detail, compassion and superior treatment provided by this individual and his Manager John Tyler. In this day and. In this day and age of substandard service and lack of urgency, it’s refreshing to find individuals so dedicated to customer service and customer satisfaction.
I’ve been servicing at bmw Newport for 20 years I’ve owned 7 bmws I have bought 4 from Newport Steve Mercier John Tyler and Paul are a great team. Steve is a class act and consummate professional. I’ll keep buying and servicing in Newport. It’s sad to see negative service surveys due to pricing. If you choose to own a bmw that’s not in warranty plan to pay. What part of the brain tells you the repairs on German cars are inexpensive?? If u want to drive average stick with your Toyota if u want and can pay ... Read More DealerRater - Mar 28, 2025
Been working with for 15 years. The newer facility is nice and the people are very nice. It is a bmw dealership so eventually you will have expensive maintenance issues that will test your patience with the service dept.
Great people. Good diag. Great environment. I definitely would come back for some work to be done!
They were efficient and the appointment didn’t take all day … everything was smooth and the work done was satisfactory. Staff was nice and they had good communication.
They are terrible! Refused to honor my BMW service contract. I have a 2024 BMW 430 COUPE and I had the oil changed at 5,000 miles at my own expense and they told me that they could not honor BMW's free oil change at 10,000 miles. Crazy! My contract calls for free oil changes at 10k, 20k and 30k miles.
Quick . No surprise.. thumbs up..wish was a little cheaper but good job. Satisfied customer
The service department is ok, but they don’t always have a great attitude. There’s not usually a loaner car available, which causes an inconvenience. This past service, they left the broken pieces from a repair in my cupholder. I would expect superior customer service from BMW, but instead I feel like I get better service from the Toyota dealer when I get my other car serviced.
BMW of Newport's sales and service is always great. I visited for my vehicle's first service interval. An appointment was set with Robert for Friday morning to meet with Michael. I did notice after arriving home that the lower driver's door panel was scuffed.
I recently had an excellent experience at the BMW Newport dealership in Middletown, RI, and I want to highlight the professionalism and expertise of their team. While my car was in for service, it took longer than anticipated, but they were incredibly accommodating throughout the process. They provided a loaner vehicle, which was a huge relief and made my life so much easier during the wait.
I especially want to thank Alex from the service department for his exceptional help and support. He was wonderful, attentive, and made sure I was informed every step of the way. I highly recommend ... Read More DealerRater - Jan 31, 2025
Responsive, easy to work with, and very professional.. Lucas was great! Enjoyed the experience very much.
Friendly Staff and great atmosphere and very nice new building and have me a great price
Best service and friendly John super manager Steve Mercier Robert good man, good dealer in town and New England
All around great experience. I was impressed by the cleanliness and comfortable lobby and waiting area. My service rep was friendly and professional and has great communication skills. One of the best service experiences I’ve ever had.
Michael Rolando was very helpful and answered all my questions well and provided additional information for service that needed to be done over and above the oil change that I was there for. He was professional and well informed providing exceptional service at BMW of Newport.
Excellent service. The facility is beautiful. My service advisor, Steve, is the best advisor I have had in over forty years of experience with many different dealerships.
Poor knowledge of Car Disorganized process of purchase even though cash deal Genius no genius Not a pleasant experience overall
Excellent service. Kind and respectable service clean and effective fast and efficient service. Thank you for your help for my early service maintenance.
I called to give a deposit on a car that I found on cargurus, that salesperson never called me back. I called agin and spoke with Brendan and he quickly took my deposit and said the car had a recall, I wasn't in any rush so waiting was fine with me. 3 weeks went by then the car was fixed and released by BMW for sale.
It took the dealer 2 weeks to get my car registered and when they finally did get it right I was away on vacation.
Every time I asked my salesperson Brendan anything that would required ... Read More DealerRater - Oct 29, 2024
Great people, they treated me well I will go back soon. The facility is beautiful.
Greico BMW BMW of Newport sold us a “certified” BMW X-3 they did not own. We paid them in full and, after a full week of demanding our registration paperwork, they admitted they didn’t have title to the car. They couldn’t get the title from the previous owner. It is illegal for a dealer to sell a car they don’t own in the commonwealth of Massachusetts.
The same day we brought the certified BMW home, we noticed a large dent and scratch on the roof that was never disclosed to us. We saw it by looking out ... Read More DealerRater - Oct 16, 2024
I know the people at this dealership for the Last 10 years and have trusted service and sales people
Service department exceptional Steve and Paul go above and beyond satisfaction. I will only purchase my next BMW for this dealership 10 stars
Paul team members Robert and Michael did a great job with 540. They are always professional and courteous. They value my time and ensure I have a seamless service experience. .
Excellent service with good timing on appointment and service. Recommendable to all my friends and Family members
Knowledgeable staff that made the buying process painless. They were also helpful locating the accessories that I wanted.
The Service Department took me quickly, and when I showed up for the appointment everything was on time and on budget.
Dealership was very helpful to out of state customer and delivered car on time and excellent service
Very helpful knowledgeable and best of all not pushy. Nothing worse than a pushy salesman.
Great place to bring your vehicle the service is fantastic would recommend it to anyone
My first impression of this dealership is top tier in quality and service. Everyone is very knowledgeable and friendly. My Service agent Matt provided excellent service and keep me updated throughout the day on the progress of my vehicle. I’m very impressed and have found the dealership to service my vehicle.
My service experience was excellent both at the service advisor level and at the technical level. My advisor, Michael Rolando is very professional and very knowledgeable. In addition, the facility is very comfortable.
This is a great dealership. Everyone there is so nice, answer all my questions and i never feel rushed. They take great care of my X5. Definitely recommend if you are in the market for a new or used car. You wont be disappointed.
Excellent service. Clean environment and car was returned clean and fixed properly. No complaints given.
Upset at first when the problem was fixed that last 2 days but did excellent job after.
Our recent car buying experience was, by far, the easiest, most efficient, fastest vehicle purchasing experience we have ever had! We could not have asked for a better experience!
Great purchase experience buying my Z4 from start to finish. Our sales person, Jim, was professional, experienced and very pleasant to work with.
Had my rims repaired and they did an excellent job. This was my first visit.
Always a top notch experience at any Grieco dealership we do business with. Robert, Mark G and Jimmy deliver every time.
Great attentive service - appreciate the option to store my winter wheels and tires. Great service team.
Excellent service!!! I am very happy with all the people I worked with at BMW of Newport.
Michael is a great service advisor. BMW of Newport is always a pleasure to work with.
Had a very positive experience at BMW of Newport. Milton Rogers, III was very professional, engaging and listened attentively as I described the vehicle I wished to purchase. He matched my request to a "T". I first visited the dealership on a Saturday and drove home with my first BMW on the following Monday. The Manager who reviewed all the paperwork with me was professional and completed the process in a timely and efficient manner. First class operation is BMW of Newport!!!!
I only have experience with the service department - and am super impressed! They’ve gone out of their way to help me with an unexpected issue with my car and treated me with kindness and professionalism in every single interaction. I trust them completely. Regular maintenance was great too! 10/10
Could not fix the problem with my undrivable car, kept having me pay money in service for different things that were supposed to be related to the problem but same issue every time I went to pick it up. In the end told me the vehicle was all set, I brought it somewhere else and was fixed no problem. I lost over $5K in there service department they did not offer me any kind of refund. This place will steal and mislead you, do not buy or recommend service or sales to anyone.
Excellent experience. Milton is the best! No pressure, easy purchase .can’t wait to take delivery in my new X3
Had a great experience at BMW of Newport, James Sr was very professional and would definitely purchase from again. Finance manager was also great he explained the breakdown of our purchase very thoroughly.
Your people were very professional and curious and welcome Me like I have been dealing with your dealership for years And I and going to tell My brother In law about My experience with your company
Professional service, as always. I have been completely satisfied with all of my dealings with Grieco in Middletown. Matthew was friendly and informative.
Great dealership! Brandon was extremely professional and helpful! Would definitely purchase from again. Very happy with X3 purchase.
Excellant communication with friendly customer service. Very Professional experience for my X5 two year service
Professional- on time - great front end ( sales) and back end ( service) GM Mark Grenga most helpful
Clean, modern nice selection and nice salespeople with timrly employment of the necessary components to expedite our vehicle purchase.
Nick Carigio was professional, courteous, and responsive. He kept me informed throughout the whole process while my car was being built and expected delivery date.
They are very professional and on time . Service department goes out of there way for you, Will keep buying BMW from them on my fourth Bmw
I would highly recommend BMW of Newport. The ease of purchasing our new car was amazing.
I am dissatisfaction with the treatment I received during my recent visit to your dealership. almost two hours before I could proceed to finance. The salesperson never returns my calls for missing items, and the code for electrify America, I learned that I have been overcharged for my lease almost $35. extra a month. Only good thing was dealing with finance was smooth.
All of the luxury, none of the snooty, nor the arrogance. Everyman’s BMW dealership!
I have been a very satisfied client for many years. I still drive from Boston & would not go to any local dealer. I feel very much at home here.
Paul was very helpful in setting up the windshield replacement for me. Alex actually took care of me on the day of my appointment. He was very professional, courteous and very pleasant to deal with. I look forward to continuing the service relationship with BMW of Newport.
First service was performed quickly, nice waiting area. Service as divisor was polite and answered all my questions.
Scheduled maintenance always runs smoothly with Grieco Newport BMW! They pick up your car, ask you in advance before any work is done and give you options to choose from. I’ve had questions from time to time about certain things and they get you whatever help you need over the phone. I would recommend purchasing your next car there.
It was a very good experience. All of the employees were very helpful and courteous.
Experience Customer Centered Service done well, always eager to go that extra mile for what you need.
Nick was wonderful to deal with, patient and not pushy. Will most certainly buy from him/them again.
Great service! Took me in on short notice and gave me shuttle service as well to accommodate my waiting.
Newport BMW has a knowledgeable service and parts department with a professionally trained staff that is ready to provide world. Class customer service
I have never been disappointed bringing my vehicle to BMW of Newport for service, the employees are very helpful and the vehicle is done right the first time
The service shop at this BMW dealer, is one of the best I’ve ever seen.
I've been a customer for over ten years. My sales and service experience has always been outstanding. Service issues have always been addressed to my comete satisfaction.
Steve in the service department went above and beyond helping to resolve a problem with my vehicle.As always his professional demeanor was greatly appreciated.
This is my third car from this dealership. Every transaction has been superb. Sales and service are second to none.
Best dealership ever encountered! Service advisor and technicians are extremely competent and totally customer focused.
ZERO stars. BMW of Newport needs to get their $h#♧ together so another potential customer isn't screwed over like my husband and I were. We received an email confirmation that a vehicle was available along with an informational packet on said vehicle. We then called to ask about the vehicle. We were told the staff member that emailed us had left for the day. Fine. We had a conversation with Nick about the vehicle and said goodbye. After some discussion, my husband and I called him back to make an offer. He said he had to check with a ... Read More DealerRater - May 19, 2023
Very pleased with the service I had. Tires and alignment performed.car feels great . was also provided wit courtesy car which made thing easier for me .code was great to deal with
Simon was my sales man and he was very helpful and professional.Simon helped me under the details of the car . Very insightful.
Great service department. Very efficient, easy to work with and personable. I like the loaner car option too.
It was so easy to get my service done! My service coordinator went above and beyond to make sure everything was great.
Custom order, Financing rate lock when ordered, Meticulous attention to detail when delivered, A consultative approach rather than hard selling, Sales exec always took my calls - even during his days off.
Friendly efficient delivery of loaner vehicles, excellent service, prompt delivery of my vehicle. Good job
Robert Service Appointment Coordinator was able to schedule my oil and filter service the next day.
Steve and Robert in the Service Dept. are always courteous, professional, accommodating and personable! When I bring my X3 in for service, it’s seamless!
The service advisor explained what needed to be done and the cost involved which was laid out on the work order. I was given free loaner as the work was done over a two day period.
Newport BMW had my tire in stock and installed in under 2 hours. Very helpful and courteous staff!
Exceptionally quick and friendly service! Staff made sure that the estimated cost for service was mentioned upfront and called me when the car was ready. Great team and support!
Agents have always been friendly,courteous,and very helpful. I saw an agent today who was new to me. Steve. He treated me as if I were a family member.
I have been purchasing my vehicles exclusively at BMW of Newport for over 20 years. It’s always a pleasure dealing with them. Jim Costakos and his team take all the hassle out of car buying! From the person who answers the phone to the service team, everyone is friendly and helpful. Lisa V
This place was amazing from my experience with the front desk, to the finance manager to my sales person Jinny- these people understand quality over quantity. No hard selling, no pushing.
Their work is polite and professional. Clear quotation as well. The staff manner is good. Yes we can say this dealer is recommended.
Alex provided excellent service with prompt and clear explanations of the needed work on my 2016 X3
I was denied a military discount when I purchased my new vehicle this dealership did absolutely nothing to correct this,I am a disabled veteran and I feel that I was cheated
The service department is stellar. They are honest, and do an excellent job. I never feel like I have been taken advantage of.
Very good prompt service, professional staff. Even got car washed. Highly recommend BMW of Newport